1. Company & Scope

Upspire Studio, LLC (“Upspire Studio,” “we,” “us,” or “our”) is located in Bellingham, Washington and provides multiple branded web applications, including Volunteer Shift Manager, under unified terms. These Terms of Use apply to all services unless an individual application has supplemental terms.

2. Eligibility

You must be at least 13 years old to use our services. By using Volunteer Shift Manager, you represent that you meet this age requirement and that all information you provide is accurate and current.

3. Acceptable Use

You agree not to:

• Use any automated means (bots, scrapers, crawlers) to access or collect data from our services.
• Use the services for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempt to gain unauthorized access to any part of the services or any system or network connected to them.
• Transmit any content that is harmful, offensive, or infringes on the rights of others.

4. Content Ownership

You retain ownership of any content you submit to our services. By submitting content, you grant Upspire Studio a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, and process that content solely for the purpose of delivering and improving our services.

5. Disclaimers

Our services are provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free service. Any AI-generated content within our services may be inaccurate, incomplete, or outdated — you are responsible for verifying such content before relying on it.

6. Limitation of Liability

To the fullest extent permitted by law, Upspire Studio's liability is limited to the greater of (a) the total fees you paid in the 12 months preceding the claim or (b) $100. We are not liable for indirect, incidental, consequential, or punitive damages.

7. Dispute Resolution

Any disputes arising from these terms or your use of our services shall be resolved through binding individual arbitration in Whatcom County, Washington. Class action proceedings are not permitted. Washington state law governs these terms.

8. Changes to These Terms

We may update these Terms of Use from time to time. Continued use of our services after changes are posted constitutes your acceptance of the updated terms. The effective date at the top of this page reflects the most recent revision.

1. Information We Collect

We collect the following types of information:

• Account information: Email address and organization details when you sign up as a coordinator.
• Volunteer information: Name, email address, and phone number submitted by volunteers when signing up for shifts.
• Usage data: How you interact with the service, including pages visited and features used.
• Device & technical data: Browser type, IP address, and cookies used to operate and improve the service.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the service.
• Send shift confirmations, reminders, and coordinator messages to volunteers.
• Process payments and manage subscriptions.
• Improve and develop new features.
• Respond to support requests.

3. Third-Party Processors

We share data with trusted third-party service providers as necessary to operate the service. These include:

• Vercel – hosting and infrastructure
• Supabase – database and authentication
• Stripe – payment processing
• Resend – transactional email delivery
• Twilio – SMS notifications

We do not sell your personal information to third parties.

4. Volunteer Data

Volunteer contact information is collected on behalf of the nonprofit organizations using this service. Coordinators are responsible for obtaining appropriate consent from volunteers. We process this data as a service provider on the coordinator's behalf.

5. Data Retention

• Account data is retained for 90 days after account deletion.
• Usage logs are retained for 12 months.
• Financial records are retained for 7 years as required by tax law.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data. California residents (CCPA) and EU/EEA residents (GDPR) may exercise these rights by contacting us. We will respond within 30 days.

7. Security

We use TLS encryption for data in transit and database-level access controls for data at rest. While we take reasonable precautions, no system is perfectly secure. Please contact us immediately if you believe your account has been compromised.

8. Cookies

We use cookies and similar technologies to maintain your session and analyze usage. You can disable cookies in your browser settings, though some features may not function correctly without them.

9. Contact

For privacy-related requests or questions, contact us at hello@upspire.studio.

10. Changes to This Policy

We may update this Privacy Policy periodically. The effective date at the top of this page reflects the most recent revision. Continued use of the service after changes are posted constitutes your acceptance.